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The Palacrociere is equipped with various services and entertainment environments, such as: VIP Lounge, bar with panoramic terrace, conference room, Children Club, Customer Service, luggage control areas with X-ray systems.

Passengers

Passengers with reduced mobility

In compliance with Regulation (EU) No. 1177/2010 of 24 November 2010, The Palacrociere provides a service of accessibility and assistance to disabled passengers and passengers with reduced mobility, making available appropriately trained staff.
The Palacrociere has always paid particular attention to the needs of these passengers and has equipped itself in such a way as to allow passengers with reduced mobility who use ships in transit at its terminals to use port services on an equal footing with other citizens.

How to request special assistance

Special assistance can be requested by all persons with a disability or reduced mobility (e.g. physical disability, mental handicap or age).

In order to guarantee an adequate and timely service, the request for assistance with an indication of the passenger’s special needs must be notified directly to the Palacrociere or to the shipping company or travel agency, at least 48 hours before the scheduled embarkation or disembarkation time.

The Palacrociere personnel will send the confirmation via email giving specific instructions on the place and time designated for the meeting, to which the passenger who needs special assistance must comply. Longer waiting times may be necessary if the service was requested with less notice or if it is requested directly in the Terminals at the time of boarding or disembarking.

The Palacrociere personnel will however make all reasonable efforts to ensure that assistance is provided in such a way that the disabled person or person with reduced mobility can embark or disembark easily from ships in transit.

1

Boarding assistance

Cruise passengers requiring special assistance can go to the Help Desk set up at the check-in desks. Staff will provide the necessary assistance and guarantee priority boarding for persons with reduced mobility and their companions
2

Disembarkation assistance

The passenger may request specific disembarkation assistance in the same manner as described in point 1.
3

Reserved parking places

They are available in the immediate vicinity of the boarding docks and/or terminals where you can check in
4

Wheelchairs

They are available on request
5

Lifts

Wheelchair access is possible
6

Equipped toilets

There are toilets dedicated to passengers with reduced mobility
Passengers

Parking

Book now to secure your parking within the Palacrociere areas!